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Before you worry, contact Wavebet Casino support

Reach Wavebet Casino support any hour of the day through live chat, e-mail or the phone, all on Australian Eastern Standard Time.

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Licensed under Anjouan Offshore Finance Authority

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Chat, e-mail and phone lines, all open

Three real channels, one of them answers every time of day, so nobody gets left waiting alone.

Wavebet Casino live chat

Start live chat on the site when a bonus, a game or a login issue needs a quick answer; a human replies within three minutes, day or night.

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Wavebet Casino e-mail support

Write to [email protected] for documents, statements or anything needing a written trail; replies arrive within twenty-four hours, every day of the year.

Write to us

Wavebet Casino phone support

Call +61 2 6711 0911 (AEST) if you would rather talk it through out loud; a person picks up in about one minute and stays with you until it is sorted.

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Four details worth keeping

Far from the office, close on the phone

One worry this removes: that support sits in another time zone, speaking another language, on a foreign number.

Detail

Value

Phone

+61 2 6711 0911

Time zone

AEST

Languages

English, German, French, Spanish

Regulator

Anjouan Offshore Finance Authority, ALSI-874989

Help organisations

Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

E-mail

[email protected]

Answer within minutes

Chat first, everything else after

Open live chat and a person replies in around three minutes, which beats waiting on a written reply.

Get Me In

You know what is wrong

Address your message to the right team

Use these addresses when you already know what is wrong and want it landing with the right team first time.

Department

E-mail

Help desk, general questions

[email protected]

Verification team, photo ID and address checks

[email protected]

Payments team, deposits and withdrawals

[email protected]

Complaints team, disputes and escalation

[email protected]

Privacy team, personal data requests

[email protected]

Business desk, partnerships and media

[email protected]

A fair outcome for you

Wavebet Casino answers, and then answers again

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Your first written concern

Send your concern to the complaints address with the date, the amount and what you expected to happen. A specialist reads it and replies with a written position.

Before a reference, after one

Note the reference you receive and keep it safe. Quote that reference in every later message so the thread stays with one person instead of restarting.

Still unhappy after the reply

If the outcome still feels wrong, refer the matter to the Anjouan Offshore Finance Authority, which licenses Wavebet Casino under ALSI-874989, and they review it independently.

Wavebet Casino clock

Wavebet Casino reply times in Australian time

Useful when you are deciding which line to open right now.

Contact

Detail

Chat hours

24 hours every day

Chat first reply

about 3 minutes

E-mail address

[email protected]

E-mail reply

within 24 hours

Phone number

+61 2 6711 0911

Phone wait

about 1 minute

Time zone

AEST

Before you reach out

What to keep at hand first

Have these ready

Gathering a few basics before you call or chat keeps the conversation short.; Your registered e-mail address; Screenshot or note of the issue; Payment method and last four digits; Photo ID if verification is pending; Dates, times and amounts involved

Wavebet Casino in black and white

Operator behind the games

Useful when you want to confirm the company before you sign up or deposit.

Item

Detail

Legal name

Wavebet Casino LLC

Company number

917236 (Anjouan)

Address

Bandar Salaam, Mutsamudu

Regulator

Anjouan Offshore Finance Authority

License number

ALSI-874989

Support e-mail

[email protected]

Straight answers, fast

Before you wait in a queue, read this

Do I need to call only during office hours?

Help runs around the clock, every day of the week, so a Sunday morning or a 3am question reaches a real person. Times shown are in AEST. Live chat typically answers in three minutes and the phone in one, at any hour.

Where do I ask for my data or its deletion?

Write to [email protected] and ask for a copy of your personal data or for it to be deleted. The request is handled under the same privacy terms that cover your account, and identity checks apply before anything is released. Deletion may be limited where records must be kept.

Where do I find what to quote for identification?

Give the team your full name, the email address you signed in with and a short description of the problem. Never share your password, because support will not ask for it. Your login email is the only identifier needed to find the account.

Do I need to escalate past the first reply?

Escalate to [email protected] if a reply leaves you unsatisfied, and include the earlier exchange. A review follows, then a written outcome. If the verdict still does not sit right with you, you may take the matter to the Anjouan Offshore Finance Authority.

What happens when I close my account?

Ask support to close your account and the request is actioned for you, with no need to explain the reason. Any remaining balance is returned to you under the usual withdrawal terms. Self-exclusion is also available if you want play blocked for a set period.

What happens when I write in another language?

Replies come in English, German, French and Spanish, so you can write in whichever you find easiest. Live chat and email are the smoothest routes for the non-English lines. Phone support is best kept to English where you can.